Privacy Policy for Rosma Pebbled Cove Resort
At Rosma Pebbled Cove Resort, we value your privacy and are committed to protecting your personal data in accordance with the Data Privacy Act of 2012.
1. Information We Collect
We collect personal information necessary to provide our resort services, including:
Identity & Contact: Full name, birthdate, nationality, civil status, email address, and phone number.
Booking Details: Arrival/departure dates, room preferences, and guest names.
Government IDs: Passport or national ID details required during check-in.
Payment Data: Credit/debit card details (processed via secure, encrypted channels).
On-Site Data: CCTV footage in public areas for safety and security.
2. How We Use Your Information
Your data is processed based on transparency, legitimate purpose, and proportionality for the following:
Processing reservations and managing your stay.
Communicating regarding bookings or customer support.
Complying with legal, regulatory, and audit requirements.
Conducting guest satisfaction surveys and service improvements.
3. Data Storage and Retention
Security: We implement organizational, physical, and technical measures to prevent unauthorized access or leakage.
Retention: Personal data is stored only as long as necessary for the specified purpose, typically for two (2) to three (3) years after the completion of your transaction, unless required longer by law.
4. Your Rights as a Data Subject
Under the DPA, you have the right to:
Be informed of how your data is collected and processed.
Access your personal information in our records.
Object to processing based on consent or legitimate interest.
Correct any inaccuracies in your data.
Erasure or blocking of your data from our systems.
File a complaint with the National Privacy Commission (NPC) if your rights are violated.
5. Contact Us
For any privacy concerns or to exercise your rights, please contact our Data Protection Officer:
Email: To be completed
Phone: +63 963 838 6613
Address: Brgy. Igcadlum, San Joaquin, Iloilo, Philippines